Omni Channel 

• Voice 

• Email

• SMS 

• Web Chat

• Video Chat

• Social Media ( Facebook, Twitter, Instagram, Whats App , Telegram )

Voice 

• Inbound

• Outbound

  • Automated Outbound 

    • Predictive Dialer 

    • Progressive Dialer 

    • Preview Dialer

    • Promotional Dialer

Remote Agent

In Built WebRTC Phone

Browser Based

Call Forwarding to Mobile

Call Bridging

Call Recordings

Multi Lingual

Mini CRM

Ticketing System

Inbuilt WebRTC Webphone

Multi-Level IVR

Automated Call Distribution

Remote Working Agents

Live Call Monitoring ( Barge-in , Coaching , Whisper )

Real Time Analytics

Third Party Software Integrations

Text To Speech

IVR Call Routing 

Hosted in UAE

Bring your Own SIP Trunks

Multi-Lingual

Multi-Tenant

User & Role Management

Vendor/DID/Gateway/Trunk Management

Music on Hold (MOH) Configuration

Time Conditions based Inbound Call Routing

Holiday/Week Off Mode

Advanced ACD with Recording Option

Multi Level Interactive Voice Response (IVR)

Fax to Email & Email to Fax

Ring Groups

Paging

Call Detail Records

APIs for CRM Integration

Auto Provisioning

Reseller Module

Least Cost Routing (LCR)

BLF & Presence

Phonebook

Blacklist

Whitelist

Recording

Speed-dial

Voicemail

Caller-ID

Caller-ID Blocking

Do Not Disturb (DND)Intercom Dialing

Video Calling Support (H264, VP8)

Playback Extensions

Direct Inward System Access (DISA)

Audio Conference

Unconditional/ Universal

Busy Forward

No-Answer Forward

Selective Forward

Absent/Unavailable Forward

Time based Forward

Shift based Forward

Hosted in UAE

Bring your Own SIP Trunks

Android

iOS

Audio

Chat

Video

Extension Settings

Admin Reports

Tenant Reports

Extension Reports

Monitoring

Powerful Analytics