Omni Channel Contact Center

Hosted or On-Premise

Hosted in UAE & Oman

On Premise Agents

Remote Working Agent

Single Tenant & Multi Tenant

Key Features

Omni Channel
- Voice
- Email
- SMS
- Web Chat
- Video Chat
- Social Media ( Facebook, Twitter, Instagram, Whats App , Telegram )
Voice
- Inbound
- Outbound
  - Automated Outbound
    - Predictive Dialer
    - Progressive Dialer
    - Preview Dialer
    - Promotional Dialer
Remote Agent
In Built WebRTC Phone
Browser Based

Call Forwarding to Mobile
Call Bridging
Call Recordings
Multi Lingual
Mini CRM
Ticketing System
Inbuilt WebRTC Webphone
Multi-Level IVR
Automated Call Distribution
Remote Working Agents
Live Call Monitoring ( Barge-in , Coaching , Whisper )
Real Time Analytics
Third Party Software Integrations
Text To Speech
IVR Call Routing
Hosted in UAE
Bring your Own SIP Trunks

IP Telephony

Private Branch Exchange

Hosted or On-Premise

Hosted in UAE

Desk Extension

Mobile Extension

Single Tenant & Multi Tenant

Key Features

Multi-Lingual
Multi-Tenant
User & Role Management
Vendor/DID/Gateway/Trunk Management
Music on Hold (MOH) Configuration
Time Conditions based Inbound Call Routing
Holiday/Week Off Mode
Advanced ACD with Recording Option
Multi Level Interactive Voice Response (IVR)
Fax to Email & Email to Fax
Ring Groups
Paging
Call Detail Records
APIs for CRM Integration
Auto Provisioning
Reseller Module
Least Cost Routing (LCR)
BLF & Presence
Phonebook
Blacklist
Whitelist

Recording
Speed-dial
Voicemail
Caller-ID
Caller-ID Blocking
Do Not Disturb (DND)Intercom Dialing
Video Calling Support (H264, VP8)
Playback Extensions
Direct Inward System Access (DISA)
Audio Conference
Unconditional/ Universal
Busy Forward
No-Answer Forward
Selective Forward
Absent/Unavailable Forward
Time based Forward
Shift based Forward
Hosted in UAE
Bring your Own SIP Trunks

Mobile Application & Chrome Extension

Android
iOS
Audio
Chat
Video
Extension Settings

Presence
Phonebook
DND
3-Way Audio Conference
Call Forwarding
Visual Voicemail

Admin Reports
Tenant Reports
Extension Reports
Monitoring
Powerful Analytics

Document Management & Digitalization

Go Digital and Beyond The ObviousTransform Your Documents, Empower Your Business

Core Services & Digital Transformation

In today's fast-paced world, managing paper and digital documents can be a drain on efficiency and resources. Our Document Management Solution (DMS) and Digitalization services are designed to streamline your operations and drive your organization towards a "Less Paper" future. We provide end-to-end consulting and implementation to modernize your document lifecycle, ensuring compliance, security, and instant access to critical information.

Document Management Solution (DMS) Implementation

We implement a full Document Management Solution as part of your larger "Go Digitisation" strategy.

Process Automation

Integrate your DMS with process automation like Accounts Payable (AP) and Invoice Processing, and integrate with systems like SAP or Oracle Financials to increase efficiency and accuracy, driven by AI and BOTs.

Next-Gen Support

We offer offshore Application Maintenance around Process Automation and DMS, leveraging cutting-edge technologies including BOTs, CHATBOTS, ML, NLP, and Python.

Key Features of Our DMS Solution

Our solutions are built to meet the highest standards of security, integration, and usability, handling everything from correspondence to compliance

Access Management

Define specific access controls, categorized into read-only, read-write, and admin/complete access, based on user credentials and logins.

Role-Based Security

Ensure only authorized personnel have access to specific documents, with all access logs maintained for audit purposes.

Correspondence Classification

Utilize classification levels such as Confidential, Internal, or Public for all your documents and messages

Access Over Internet

Provide secure document access for your team from anywhere

Automation and Compliance

Automatic Archiving

Ensure documents are automatically archived in compliance with regulatory requirements, such as the UAE National Archives

Digital Signatures

Incorporate features like Trusted Digital Signatures and Electronic Signatures for approvals and official documentation.

Workflow & Version Control

Implement advanced workflow and version control to manage document lifecycles and approval processes.

Message Tracking

Track the status of correspondence (sent, received, read, approved).

AI-Powered Intelligence

AI-Powered Search and Indexing

Instantly find any document or information with intelligent search capabilities.

Advanced Features

Integrate add-ons like a PDF Processor, Advanced Rendering, and Advanced Content Control.

Partnership & Delivery

We are confident in our delivery excellence and look forward to creating a powerful synergy for mutual growth with our partners.

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